Privacy Policy for Paradise Sun Nevis
Last Updated: December 2025
1. Introduction
Paradise Sun Nevis (“we,” “our,” or “us”) operates the website https://paradisesunnevis.com/. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website and book our services. We are committed to protecting your privacy and handling your information in a secure and transparent manner.
2. Information We Collect
We collect several types of information to provide and improve our service to you:
- Personal Identification Information: Name, email address, phone number, mailing address, passport information (if required for stay), and payment details.
- Booking Information: Dates of stay, number of guests, room preferences, and special requests.
- Technical Data: IP address, browser type and version, time zone, operating system, and other technology on the devices you use to access our website.
- Usage Data: Pages visited, time spent on pages, referral sources, and other diagnostic data (often collected via cookies).
3. How We Use Your Information
We use the collected information for various purposes:
- To process, confirm, and manage your bookings and payments.
- To communicate with you about your reservation, inquiries, and requests.
- To send you important updates or changes to your stay.
- To improve our website, services, and customer experience.
- To comply with legal obligations (e.g., local tourism regulations).
4. Data Security
We implement commercially acceptable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed by secure, PCI-compliant third-party payment gateways.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share your data with:
- Trusted Third-Party Service Providers: Necessary to operate our business (e.g., property management software, email service providers, payment processors). These parties are obligated to keep your information confidential.
- Legal Authorities: When required to comply with a law, regulation, or legal request.
6. Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at reservations@paradisesunnevis.com..
7. Cookies
Our website uses “Cookies” to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our site may not function properly.
8. Links to Other Sites
Our website may contain links to other sites (e.g., local attractions). We are not responsible for the content or privacy practices of these external sites.
9. Changes to This Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [insert email, e.g., info@paradisesunnevis.com]
Address: [Insert Property Address, Nevis]
Booking, Cancellation & Refund Policy for Paradise Sun Nevis
Last Updated: December 2025
1. Booking & Payments
- A valid credit card is required to secure all reservations.
- We require a deposit of [e.g., 50% of the total stay] to confirm your booking. The remaining balance is due [e.g., 30 days before arrival] or upon arrival as specified during booking.
- All rates are quoted in [e.g., US Dollars or Eastern Caribbean Dollars] and are subject to applicable government taxes and service fees.
2. Cancellation by Guest
We understand that plans change. Our cancellation policy is designed to be fair to both our guests and our small property.
- More than [e.g., 30] days before arrival: Full refund of your deposit, minus a [e.g., $50] administrative fee.
- [e.g., 15 to 30] days before arrival: 50% of the deposit is forfeited.
- Less than [e.g., 14] days before arrival: 100% of the deposit is forfeited. No refund for no-shows or early departures.
3. Modifications
Changes to your reservation (dates, room type) are subject to availability and must be requested in writing. Modifications made within the cancellation penalty period (e.g., less than 30 days out) may be treated as a cancellation and rebooking.
4. Cancellation by Paradise Sun Nevis
We reserve the right to cancel a booking in exceptional circumstances beyond our control (e.g., natural disaster, property damage). In such a rare event, you will receive a full and prompt refund of all amounts paid. We will make every reasonable effort to assist you in finding alternative accommodations.
5. Travel Insurance
We strongly recommend that all guests purchase comprehensive travel insurance to cover unforeseen circumstances that may lead to cancellation, such as illness, flight cancellations, or severe weather.
6. Refunds
Approved refunds will be processed to the original method of payment within [e.g., 7-10] business days.
7. Force Majeure
Paradise Sun Nevis shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, government restrictions, or severe weather events (“Force Majeure”). Our standard cancellation policy will apply in these situations, underscoring the importance of travel insurance.
8. Check-in / Check-out
- Check-in: [e.g., 3:00 PM or 4:00 PM]. Early check-in is based on availability and may incur a fee.
- Check-out: [e.g., 11:00 AM]. Late check-out is based on availability and may incur a fee.
9. Contact for Cancellations
All cancellation and modification requests must be sent in writing via email to: reservations@paradisesunnevis.com.